Return and Refund Policy

30-Day Return Period: Our return policy allows for returns within 30 days from the date of purchase. If 30 days have elapsed since your purchase, unfortunately, we cannot offer you a refund or exchange. In some circumstances, we may consider returns beyond this period, but this will be at our discretion.

Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

• It must be unused and in the same condition as when you received it.
• It should be in its original packaging.
• We do not accept returns for socks, used items, or custom-made products.

To initiate your return, please provide details of your order and/or proof of purchase.

Return Request Email Before sending back your purchase, please initiate the return process by sending us a return request email. We appreciate your cooperation in this matter.

Partial Refunds In specific situations, we may grant partial refunds under the following circumstances:

• If the item is not in its original condition, is damaged, or has missing parts for reasons not attributed to our error.
• Items returned more than 30 days after delivery. 

Sale Items All sales and discounted items are deemed final and are not eligible for a refund. In specific situations, returns may be accepted, but you will be issued a credit for the order amount, excluding the shipping cost.

Refunds We reserve the right to decline refunds and returns that we deem unreasonable. Once we receive and inspect your returned item, we will notify you by email of the approval or rejection of your refund. If approved, your refund will be processed and automatically applied to your credit card or original method of payment within 2-5 business days.

Late or Missing Refunds If you have not received your refund, please follow these steps:

1. Check your bank account.
2. Contact your credit card company, as there may be a delay in refund posting.
3. Contact your bank. Some processing time is normal before a refund is posted. If you've completed these steps and still haven't received your refund, please contact us at hello@medicwears.com.au.

Exchanges We only replace items if they are defective or damaged with the same item originally purchased. If you need to exchange an item for the same product in a different size, send us an email at hello@medicwears.com.au, and we will guide you through the return process.

Exchanges are valid only for items returned within 30 days of purchase. If you discover a defect upon receiving your product, please contact us within 30 days for assistance. We cannot exchange or replace items showing signs of wear and tear beyond this period.

Shipping and Returns Policy

We are committed to providing a positive experience for all our customers. Please read our policy regarding shipping and returns:

Returns

To return a product for a valid reason, please mail the item to the designated address provided to you via email at hello@medicwears.com.au. You are responsible for covering the shipping costs for returning your item, and return shipping costs are non-refundable.

Refunds

• If your order qualified for free shipping (orders over $80), we will deduct the shipping cost we incurred from your refund amount.
• If you paid for shipping as part of your original order, the shipping cost will not be refunded. 
• For partial refunds, if the remaining total qualifies for free shipping, no shipping cost will be deducted. If it does not qualify, the original shipping cost will not be refunded.

Important Information

• For all returns, the item must be in its original condition, unused, and in its original packaging.
• Refunds will be processed within 5 business days after we receive your return.

Return to Sender If your parcel was undelivered due to providing an incorrect address or failure to pick it up from the post office within the designated timeframe, it is not our responsibility. In such cases, a return-to-sender fee, as charged by AusPost, will be applied, and we will make an additional attempt to resend it at our own expense. However, should you fail to retrieve the parcel again, a refund will be issued, deducting the shipping costs incurred by us.

If you do not wish to have the parcel resent, the return-to-sender fee will be deducted from your refund.

Lost Parcels: If Australia Post loses your parcel during transit, we are not responsible for any resulting losses. You will need to follow up directly with Australia Post for resolution.

If the product is damaged due to a defect in Medic Wears' product integrity, we will cover the cost of the return.

For further information or requests, please feel free to submit a contact form or email us at hello@medicwears.com.au.