Shipping Information
Australia orders are processed within 1–2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will be notified via email once your order has been shipped. 🤍
🇦🇺 Australia Delivery
- Free Standard Shipping on orders over $99 AUD
- $10 Standard Shipping on orders under $99 AUD
- $14.95 Express Shipping on orders under $200 AUD
- Free Express Shipping on orders over $200 AUD
🌏 New Zealand Delivery
- Free Standard Shipping on orders over $150 AUD
- $18 NZD Tracked Standard Shipping
- $34.95 NZD Express Shipping
🌍 International Shipping
We ship to selected countries worldwide using Australia Post International or express couriers.
🇺🇸 United States
All duties and taxes are prepaid at checkout via Zonos — no surprise fees on delivery.
- Standard Shipping: $32 USD — 5 to 15 Business Days
- Express Shipping: $40 USD — 3 to 7 Business Days
🇨🇦 Canada
- Standard Shipping: $20 CAD — 5 to 15 Business Days
- Express Shipping: $25 CAD — 3 to 7 Business Days
🇬🇧 UK & Ireland
- Standard Shipping: $35 AUD — 5 to 8 Business Days
- Express Shipping: $49 AUD — 3 to 6 Business Days
For other international destinations, in rare cases where applicable, customers may be responsible for customs duties, import taxes, or brokerage fees charged by their local customs authority upon arrival. These charges are outside of our control.
Estimated Delivery Times
| Destination | Express | Standard |
|---|---|---|
| Australia | 1–4 Business Days | 2–7 Business Days |
| New Zealand | Express available | Standard available |
| USA | 3–7 Business Days | 5–15 Business Days |
| Canada | 3–7 Business Days | 5–15 Business Days |
| UK & Ireland | 3–6 Business Days | 5–8 Business Days |
International delivery times may vary depending on customs clearance, destination, and carrier workload.
Return to Sender
If your parcel was undelivered due to an incorrect address or failure to collect it from the post office within the designated timeframe, it is not our responsibility. A return-to-sender fee of $10 as charged by AusPost will be applied if you would like us to resend your order. Should you fail to retrieve the parcel again, a refund will be issued deducting all shipping costs incurred.
Lost or Missing Orders
If your order has been marked as "Delivered" by Australia Post and the correct shipping address was provided at checkout, Medic Wears is not responsible for lost or missing parcels. We recommend checking with household members or neighbours, and contacting Australia Post directly to initiate an investigation.
What shipping company do you use?
We use Australia Post for all domestic and most international shipments. For some international orders, we may use DHL or similar express couriers.
Will my order be tracked?
Yes — all domestic and international services include tracking. You will receive your tracking details via email once your order has been dispatched. Please allow 24–48 hours for tracking information to become available.
Can I update my delivery address?
As we dispatch orders within 1–2 business days, we cannot guarantee address changes will be processed before dispatch. Contact us as soon as possible at hello@medicwears.com.au and we will do our best to assist.
How do I check my order status?
You will receive a shipping confirmation email with your tracking number once your order has been dispatched. You can track your order at auspost.com.au/mypost/track
If you haven't received your order within 21 days of your shipping confirmation, please contact us at hello@medicwears.com.au with your name and order number.